RETURN AND REFUND POLICY

Last updated: October 13, 2026

We want you to love every piece you bring home from Agathe Home. If something isn't right, here is how we make it right.

DAMAGED, DEFECTIVE OR WRONG ITEMS

If your item arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery at returns@agathehome.com with your order number and a few photos of the item and its packaging.

Once we review your request, we will send you a free replacement or issue a full refund, whichever you prefer. In most cases there is no need to send the item back.

30-DAY RETURNS

Changed your mind? You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unused and in its original packaging, together with your receipt or proof of purchase.

To start a return, contact us at returns@agathehome.com. If your return is approved, we will send you the return address and instructions. Items sent back without first requesting a return cannot be accepted.

For returns that are not related to a damaged, defective or incorrect item, return shipping costs are the responsibility of the customer, and original shipping costs are non-refundable.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, we cannot accept returns of personal care items once opened, personalized or custom-made items, or gift cards. If you have a question about a specific piece, please get in touch before returning it.

EXCHANGES

The fastest way to get what you want is to return the item you have and, once the return is approved, place a new order for the piece you prefer.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is delivered to the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification. Your item must be unused and in its original packaging, together with your receipt or proof of purchase.

REFUNDS

Once your return is received and inspected, or your damage claim is approved, we will let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Please remember that your bank or card provider may take a few extra days to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at returns@agathehome.com.