PRIVACY POLICY

Last updated: April 11, 2026

This Privacy Policy describes how Agathe Home ("we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from our website (the "Site").

CONTACT

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at: privacy@agathehome.com

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information".

Device Information

• Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Disclosure for a business purpose: Shared with our processor Shopify.

• Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order Information

• Purpose of collection: To provide products or services to you, to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with your preferences, provide you with information or advertising relating to our products or services.

• Source of collection: Collected from you.

• Disclosure for a business purpose: Shared with our processor Shopify, payment gateways, and shipping and fulfillment partners.

• Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

• Purpose of collection: To provide customer support.

• Source of collection: Collected from you.

• Disclosure for a business purpose: Used internally and with support tools as needed.

• Personal Information collected: Name, email address, and any information you voluntarily provide when contacting us.

MINORS

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at privacy@agathehome.com to request deletion.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

• We may share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative's educational page at: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by visiting:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous

You can also opt out through the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.info/

USING PERSONAL INFORMATION

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

LAWFUL BASIS (EEA RESIDENTS)

Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following lawful bases:

• Your consent.
• The performance of the contract between you and the Site.
• Compliance with our legal obligations.
• To protect your vital interests.
• For our legitimate interests, which do not override your fundamental rights and freedoms.

RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the "Your Rights" section below.

AUTOMATIC DECISION-MAKING

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. This includes:

• Temporary blacklisting of IP addresses associated with repeated failed transactions (persists for a small number of hours).
• Temporary blacklisting of credit cards associated with blacklisted IP addresses (persists for a small number of days).

YOUR RIGHTS

GDPR - EEA Residents

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us at privacy@agathehome.com.

Your Personal Information will be initially processed and then may be transferred outside of Europe for storage and further processing. For more information on how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR

CCPA - California Residents

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the "Right to Know"), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us at privacy@agathehome.com.

COOKIES

A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use functional, performance, advertising, and analytics cookies to improve your browsing experience, remember your preferences, and understand how visitors interact with our Site.

You can control and manage cookies through your browser settings. Please keep in mind that removing or blocking cookies may impact your user experience and some parts of our Site may no longer be fully accessible.

For more information on managing cookies, visit: www.allaboutcookies.org

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

CHANGES

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The updated version will always be available on this page with the date of the last revision.

COMPLAINTS

If you would like to make a complaint, please contact us at privacy@agathehome.com.

If you are not satisfied with our response, you have the right to lodge your complaint with the relevant data protection authority in your jurisdiction.